ORDER SUPPORT
Returns & refunds
This page explains how to request return or refund help. It does not create a separate promise or replace the Refund policy that applies to an order.
Check the Refund policy
Eligibility, time limits, product condition requirements, exclusions, and available outcomes are governed by the Refund policy in effect for the order and by applicable law.
Contact us before sending anything
Use the store's contact channel and include the order number, the item involved, and a concise description of the issue. Do not send a product until return instructions have been provided.
Keep relevant information
Keep the product, packaging, delivery materials, and clear photographs where they relate to the request. Customer care may need this information to review what happened.
After review
Customer care will explain the next step that applies to the request. Any refund processing time can also depend on the payment provider after the store has completed its part.